Today, these pictures came up on my memory timeline on Facebook reminding me of a few years ago when my daughter's American Girl Doll, which is actually a Pleasant Company doll - pre-Mattel, had a loose leg. I was pleasantly surprised and very impressed with the company's attention to detail when we sent the doll away to the doll hospital to be fixed. I had no idea she would arrive back with full hospital gown and bracelet and a certificate, snugly packed safely in a shipping box. It was well worth the cost, which wasn't astronomical if I remember correctly, to have the leg repaired.
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